THE STORY BEHIND HAFĒF
HAFĒF was born from a simple belief: the most meaningful moments are often the ones we feel, rather than see.
Every detail is thoughtfully considered, from fragrance composition to the final presentation, creating an experience defined by simplicity, character, and refinement.
HAFĒF — Moments That Stay.
Last Updated: 16 October 2026
Welcome to HAFĒF. These Terms of Service govern your access to and use of our website, products, and services.
Throughout these Terms, “HAFĒF,” “we,” “us,” and “our” refer to the business operating the HAFĒF brand.
By accessing our website or purchasing from our store, you agree to these Terms of Service and our applicable store policies.
We reserve the right to update these Terms when necessary. Any changes will be published on our website and will apply prospectively, subject to applicable law.
HAFĒF offers a carefully curated collection of perfumes, fragrance samples, and linen sprays.
We make every effort to ensure that product descriptions, fragrance notes, photographs, sizes, and prices are accurate.
Please note that:
Fragrance perception and personal preferences may vary.
Product colours may appear slightly different depending on lighting and screen settings.
Product availability is subject to existing inventory.
Packaging or presentation may be updated without materially affecting the product's stated characteristics.
We reserve the right to discontinue products or adjust our collections without prior notice.
All prices displayed on our website are in United Arab Emirates Dirhams (AED), unless otherwise stated.
Applicable taxes and delivery charges will be disclosed during checkout.
We reserve the right to update product prices at any time. Price changes will not affect orders already confirmed and accepted.
Payments must be completed through the payment methods available at checkout.
Orders will only be processed once the required payment has been successfully received or an approved alternative payment arrangement has been confirmed.
By placing an order with HAFĒF, you confirm that the information provided is accurate and complete.
An order confirmation acknowledges receipt of your order. Acceptance remains subject to payment verification, product availability, and applicable law.
If an order cannot be fulfilled due to insufficient stock, an incorrect listing, or another legitimate reason, we will contact you to arrange an appropriate solution, including a refund when required.
HAFĒF reserves the right to refuse or cancel fraudulent or unlawful orders.
We aim to process and deliver orders with care and efficiency.
Delivery times may vary depending on the customer's location, courier availability, and other circumstances.
Delivery charges are calculated or communicated before the order is confirmed.
Customers are responsible for providing accurate delivery information.
Delivery delays caused by circumstances beyond our reasonable control will be communicated where practicable.
Any loss, damage, or delivery failure will be handled in accordance with applicable UAE consumer protection laws.
For further information, please refer to our Shipping Policy.
Due to the personal nature of fragrance products, HAFĒF does not generally accept returns or exchanges based solely on personal fragrance preferences or change of mind.
However, customers remain entitled to the remedies required by applicable UAE consumer protection laws, including where products are damaged, defective, incorrect, or not as described.
Customers are encouraged to report damaged or incorrect orders within 48 hours of delivery, where possible. This reporting period does not restrict statutory consumer rights.
For complete details, please refer to our Return & Refund Policy.
Customers are responsible for using HAFĒF products according to their intended purpose and any instructions or warnings provided.
Perfumes are intended for appropriate external fragrance use only.
Linen sprays are intended for suitable fabrics and household textiles, subject to product instructions.
Products should be stored appropriately and kept out of reach of children.
Avoid contact with eyes and other sensitive areas.
Discontinue use if irritation or an adverse reaction occurs.
Individual sensitivities and allergic reactions may vary. Customers are encouraged to review available product information before use.
Nothing in this section excludes liability that cannot lawfully be excluded.
All original content published by HAFĒF, including our brand name, logos, product photography, descriptions, visual designs, and marketing materials, is owned by HAFĒF or used with appropriate authorization.
These materials may not be copied, reproduced, modified, distributed, or used commercially without prior written permission, except where permitted by law.
By using our website, you agree not to:
Engage in fraudulent or unlawful activities.
Submit false or misleading information.
Attempt to interfere with the website's security or functionality.
Use automated tools to misuse or disrupt our services.
Reproduce or commercially exploit our website content without authorization.
We reserve the right to restrict access where reasonably necessary to protect our business, customers, and website.
We value our customers' privacy and are committed to handling personal information responsibly.
Information collected during the ordering process may be used to process payments, fulfil deliveries, provide customer support, and operate our services.
Personal information will be handled in accordance with our Privacy Policy and applicable UAE data protection requirements.
For additional information, please review our Privacy Policy.
Our online store may use third-party providers, including Shopify, payment processors, and delivery companies, to facilitate transactions and fulfil orders.
These providers may have their own terms and privacy policies.
HAFĒF remains responsible for its legal obligations to customers, including where third-party providers assist in delivering our services.
HAFĒF is committed to providing accurate product information, reliable service, and high-quality products.
To the extent permitted by applicable law, we are not responsible for losses resulting solely from improper product use, inaccurate information supplied by customers, or events beyond our reasonable control.
Nothing in these Terms limits or excludes any liability, remedy, or consumer right that cannot legally be limited or excluded under UAE law.
We may update these Terms of Service periodically to reflect changes in our operations, services, or applicable regulations.
The latest version will be available on our website, together with its most recent update date.
Changes will not retrospectively remove rights arising from previously accepted orders.
These Terms of Service are governed by the applicable laws of the United Arab Emirates.
Any disputes arising from the use of our website or purchase of our products will be addressed in accordance with applicable UAE laws and the jurisdiction of the competent authorities and courts.
For any questions regarding these Terms of Service, orders, or our products, please contact HAFĒF through our official customer service channels.
We are committed to providing professional assistance and ensuring that every customer enjoys a reliable and seamless shopping experience.
HAFĒF — Moments That Stay.
These Terms of Service do not affect any mandatory consumer rights or protections provided under applicable UAE legislation.