THE STORY BEHIND HAFĒF
HAFĒF was born from a simple belief: the most meaningful moments are often the ones we feel, rather than see.
Every detail is thoughtfully considered, from fragrance composition to the final presentation, creating an experience defined by simplicity, character, and refinement.
HAFĒF — Moments That Stay.
At HAFĒF, every product is carefully prepared and packaged to ensure a premium experience. Your satisfaction matters to us, and we are committed to ensuring that every order arrives in excellent condition.
Due to the personal nature of our fragrances and for hygiene and quality assurance purposes, we do not accept returns or exchanges for change of mind or personal fragrance preferences.
This policy applies to our perfumes, fragrance samples, and linen sprays.
However, returns, exchanges, or refunds are available for defective, damaged, incorrect, or misdescribed products, and in any other circumstances required by applicable UAE consumer protection laws.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery, where possible, so we can assist you promptly.
Please provide:
Your order number.
A brief description of the issue.
Clear photographs of the product and its packaging, if available.
We will review your request and arrange an appropriate replacement, exchange, or refund in accordance with applicable consumer protection laws.
The 48-hour reporting period does not limit your statutory consumer rights.
Once a refund is approved, it will be processed through the original payment method whenever possible.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
For change-of-mind requests, the following items are non-returnable:
Opened or used perfumes.
Fragrance samples.
Opened or used linen sprays.
Products purchased based on personal scent preferences.
These restrictions do not apply to defective products or other returns required by law.
Delivery fees are generally non-refundable for voluntary returns or cancellations after dispatch.
If a return is due to an error by HAFĒF, a defective product, or another legally valid reason, applicable return and delivery costs will be handled in accordance with UAE consumer protection laws.
Orders may be cancelled before they have been dispatched.
Once an order has been dispatched, cancellation requests will be handled according to the applicable return conditions and UAE consumer protection laws.
For questions regarding returns, refunds, or exchanges, please contact HAFĒF through our official customer support channels and include your order number.
We are committed to resolving concerns fairly and ensuring that your experience with HAFĒF reflects the care and attention behind every fragrance.
HAFĒF — Moments That Stay.
This policy does not affect your statutory rights under applicable UAE consumer protection legislation.